Privacy policy

At esmirnoa, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, place an order, or contact us.

This Privacy Policy applies to information collected through our website and through communications related to our products, orders, and customer service.

Our privacy practices are primarily intended for customers in the United States. Where applicable privacy laws provide additional rights or requirements, we will handle personal information in accordance with those requirements.

1. Information We Collect

We may collect personal information that you provide to us when you place an order, contact us, or otherwise use our website.

This may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Customer service communications
  • Other information you choose to provide

We may also automatically collect certain technical and website usage information, such as:

  • IP address
  • Browser and device information
  • Operating system
  • Pages viewed
  • Referring website
  • Access time
  • Website interaction information

We use this information to operate our website, process orders, provide customer service, maintain security, and improve our services.

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide customer service
  • Respond to questions, requests, and complaints
  • Manage accounts where applicable
  • Improve our website, products, and services
  • Maintain website and transaction security
  • Detect and prevent fraud or unauthorized activity
  • Communicate with you about your orders, services, or important policy changes
  • Comply with applicable laws and legal obligations

We use personal information for legitimate business purposes and for purposes reasonably related to our relationship with you.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

  • Keep the website functioning properly
  • Maintain shopping cart information
  • Remember preferences
  • Maintain login sessions where applicable
  • Analyze website usage
  • Improve website performance
  • Support website security

Some cookies may be necessary for the website to function, while others may be used for analytics or other purposes.

Where required by applicable law, you may be provided with options to manage or decline certain non-essential cookies.

You may also control certain cookies through your browser settings. Disabling cookies may affect some website functions.

4. How We Share Personal Information

We may share personal information with service providers and other parties when reasonably necessary to operate our business, process orders, provide services, protect our website, or comply with legal obligations.

Depending on the circumstances, these parties may include:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting and technology providers
  • Customer service providers
  • Analytics and website functionality providers
  • Legal, regulatory, or governmental authorities when required or permitted by law

We limit information shared with service providers to information reasonably necessary for the relevant business purpose.

We do not sell or disclose personal information for unrelated purposes simply because you provide it to us. However, certain disclosures may be necessary to process transactions, fulfill orders, operate our website, protect our business and customers, or comply with applicable law.

5. International Data Transfers

Your personal information may be transferred to, stored in, or accessed from countries outside the country where you are located.

The United States is a country where personal information may be received, stored, processed, or accessed in connection with our website, business operations, customer service, payment processing, technology services, and other business activities.

Where personal information is transferred to the United States or another country, we use reasonable safeguards designed to protect personal information, including:

  • Appropriate contractual protections where required;
  • Reasonable technical and organizational security measures;
  • Access controls designed to limit access to authorized personnel and service providers;
  • Measures designed to prevent unauthorized access, use, alteration, or disclosure; and
  • Other safeguards required by applicable privacy law.

By using our website or providing personal information, you acknowledge that your information may be transferred to and processed in the United States, subject to applicable legal requirements and the safeguards described in this Privacy Policy.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, addressing security issues, and complying with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or loss.

However, no method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security of personal information.

7. Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you;
  • Requesting correction of inaccurate personal information;
  • Requesting deletion of personal information, subject to applicable exceptions;
  • Requesting information about how your personal information is collected and used;
  • Opting out of certain processing or sharing where required by applicable law;
  • Withdrawing consent where processing is based on consent; and
  • Managing certain cookie preferences.

Not all rights are available in every state or in every circumstance. Applicable law may provide exceptions, limitations, or verification requirements.

8. Privacy Requests

To submit a privacy-related request, please contact us by email.

Please include:

  • Your name;
  • Your email address; and
  • A description of your request.

We may take reasonable steps to verify your identity before completing certain requests. This is intended to protect your personal information and prevent unauthorized access.

We will review and handle eligible privacy requests in accordance with applicable law.

9. Consumer Complaints

If you have a complaint regarding our products, services, website, privacy practices, order processing, or customer service, please contact us by email.

After receiving a consumer complaint, we will provide a response or appropriate next-step information within 14 days.

Nothing in this Privacy Policy limits any rights or remedies available to you under applicable law.

10. Withdrawing Consent

Where we process personal information based on your consent, you may withdraw that consent where permitted by applicable law.

Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

Withdrawing consent may not require us to stop all processing. We may continue processing information when necessary to fulfill an order, comply with a legal obligation, protect our website or business, prevent fraud, or rely on another lawful basis permitted by applicable law.

11. Children's Privacy

Our website is not specifically directed to children.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable privacy laws.

If you believe that a child has provided personal information to us in a manner that is not permitted under applicable law, please contact us so that we can review the situation and take appropriate action where required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, privacy practices, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on our website.

Where applicable law requires notice of a material change, we will provide notice through appropriate means.

13. Contact Us

If you have questions about this Privacy Policy, wish to submit a privacy request, or have a complaint regarding our privacy practices, please contact us:

Email: info@esmirnoa.com
Phone: +1 (541) 746-9023
Address: 11894 Chinquapin Dr, Crescent Lake, OR 97733, USA
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM