Payment Methods

We offer secure and convenient payment options for purchases made through our website.

Accepted Payment Methods

We currently accept:

  • Visa credit and debit cards
  • Mastercard credit and debit cards

Payment methods available at checkout may be subject to authorization by your card issuer or financial institution.

How Payment Works

To place an order:

  1. Add the products you wish to purchase to your cart.
  2. Proceed to checkout and select an available payment method.
  3. Enter your required payment and billing information.
  4. Review your order details and submit your order.
  5. Complete the payment authorization process.

Please make sure that your billing and payment information is accurate. Incorrect information may result in a declined or delayed payment.

Payment Authorization and Order Confirmation

Submitting payment information does not guarantee that an order can be canceled or modified. Order cancellations are handled in accordance with our Order Cancellation Policy.

After your payment has been successfully authorized and your order has been accepted for processing, you will receive order confirmation information.

If you do not receive your order confirmation or have questions about your payment or order status, please contact us.

Declined or Failed Payments

If your payment is declined or cannot be completed:

  • Verify that your card information is correct.
  • Make sure your card is active and available for online purchases.
  • Contact your card issuer or financial institution if the issue continues.
  • Contact us if you need assistance with your order or payment status.

Payment authorization decisions are made by the applicable card issuer or financial institution.

Payment Security

We use reasonable security measures to help protect payment and personal information processed through our website.

For your security, please submit payment information only through our secure checkout process. Do not send your full credit or debit card number, CVV or security code, password, online banking credentials, or other sensitive authentication information by email or through customer service.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Refunds and Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have not shipped may be eligible for cancellation in accordance with our Order Cancellation Policy.

Orders that have already shipped are generally handled under our Return & Refund Policy.

Approved refunds are generally issued to the original payment method. The time required for a refund to appear in your account may vary depending on your card issuer, financial institution, and payment processing procedures.

Please refer to our Order Cancellation Policy and Return & Refund Policy for additional requirements and procedures.

Consumer Complaints

If you have a complaint regarding a payment, order, product, delivery, refund, or customer service matter, please contact us.

After receiving a consumer complaint, we will provide a response or appropriate next-step information within 14 days.

Contact Us

For payment or order-related questions, please provide your order number, name, email address associated with the order, and relevant details about your request.

Email: info@esmirnoa.com
Phone: +1 (541) 746-9023
Address: 11894 Chinquapin Dr, Crescent Lake, OR 97733, USA
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM