Terms of Service
These Terms of Service govern your access to and use of esmirnoa.com, including browsing the website, placing orders, purchasing products, and using services provided through the website.
By accessing or using our website, you agree to these Terms and the other applicable policies referenced below. If you do not agree with these Terms, please discontinue use of the website.
1. Use of the Website
These Terms apply to all visitors and customers who access or use our website or purchase products through it.
When using our website or placing an order, you agree to provide accurate information and comply with applicable laws and these Terms.
Additional policies may apply to specific aspects of your purchase, including shipping, order cancellations, returns, refunds, payments, privacy, and cookies.
2. Website Availability
We make reasonable efforts to keep our website available, functional, and accurate. However, the website or certain features may occasionally be unavailable or interrupted because of maintenance, technical issues, network interruptions, system updates, or circumstances beyond our reasonable control.
We may update, modify, maintain, or temporarily restrict portions of the website when necessary.
We do not guarantee that the website will always be available, uninterrupted, or free from errors.
3. Products, Pricing, and Availability
We make reasonable efforts to provide accurate product descriptions, images, dimensions, specifications, colors, prices, and availability information.
Product images are provided for general reference. Reasonable differences in color, texture, appearance, or proportions may occur due to lighting, photography, display settings, or differences between devices.
Product availability and pricing may change from time to time.
If we identify an error in product information, pricing, availability, or an order, we may take reasonable steps to correct the information or address the affected order to the extent permitted by applicable law.
Nothing in these Terms limits any consumer rights, warranties, or remedies that cannot legally be limited or excluded.
4. Orders and Payments
Submitting an order constitutes a request to purchase the selected products. Order acceptance and processing may depend on product availability, pricing, payment authorization, and other applicable circumstances.
If an order cannot be completed, we may notify you and take appropriate action in accordance with applicable law and our published policies.
Payment Methods
We currently accept:
- Visa credit and debit cards
- Mastercard credit and debit cards
Payment information must be submitted through the applicable checkout process.
For your security, do not send your full credit or debit card number, CVV or security code, password, online banking credentials, or other unnecessary sensitive payment information by email or other unsecured communication.
Payment authorization may depend on your card issuer, financial institution, and the information provided during checkout.
Approved refunds are generally issued to the original payment method. The time required for a refund to appear in your account may vary depending on the applicable financial institution or payment processing procedures.
5. Shipping
We currently ship within the United States.
Shipping charges, processing times, estimated delivery times, carriers, and other shipping procedures are described in our Shipping Policy.
Shipping Charges
- Orders under $100: $10.99 shipping fee
- Orders of $100 or more: Free shipping
Order Processing
Standard order processing generally takes 1–3 business days.
Orders placed before 6:00 PM on a business day generally begin processing that business day. Orders placed after 6:00 PM or on holidays generally begin processing on the next business day.
Processing time does not guarantee shipment on the same day.
Delivery
Orders may be shipped through DHL, UPS, or FedEx.
Estimated transit time is generally 5–10 business days after processing and shipment. Processing and transit are separate parts of the estimated delivery period, and delivery estimates are not guaranteed.
Delivery may be affected by weather, holidays, carrier operations, transportation conditions, or other circumstances beyond our reasonable control.
For delayed, damaged, lost, or otherwise problematic shipments, please contact us with your order information. Shipping issues are handled in accordance with our Shipping Policy.
You are responsible for providing an accurate and complete delivery address. Incorrect or incomplete information may result in delivery problems or additional costs, depending on the circumstances and applicable law.
6. Order Cancellation
Order cancellation requests are handled in accordance with this section and our Order Cancellation Policy, subject to applicable law.
6.1 Ordinary Cancellation Requests
If you wish to cancel an order for personal reasons or other reasons unrelated to our failure to ship within the promised timeframe, please contact us as soon as possible.
We will review the current order status and determine whether cancellation can still be completed. If the order has not yet entered the shipping process and cancellation is approved, we will cancel the order and initiate any applicable refund to the original payment method.
Once an order has shipped, it generally cannot be canceled through the normal cancellation process. In that case, please refer to our Return & Refund Policy for applicable return or refund options, subject to any rights available under applicable law.
6.2 Orders Not Shipped Within the Promised Timeframe
If we are unable to ship your order within the shipping timeframe expressly promised at the time of purchase, or within any subsequently agreed timeframe, we will notify you of the delay and provide an updated estimated shipping date.
You may choose to accept the revised shipping timeframe or cancel your order. Where applicable law requires your express consent to a revised timeframe, we will obtain that consent before treating the revised timeframe as accepted.
If you choose to cancel because we are unable to ship within the promised timeframe, we will cancel the affected order and initiate the applicable refund promptly, within the timeframe required by applicable law.
Refunds will be made to the original payment method where practicable and as required by applicable law and the relevant payment provider's procedures. If the original payment method is unavailable or a different method is required or permitted by applicable law, we will handle the refund accordingly.
We will not impose a cancellation fee where the cancellation results from our failure to ship within the promised timeframe and such a fee is prohibited by applicable law.
This section specifically addresses shipment delays attributable to our failure to meet a promised shipping timeframe and is separate from ordinary customer-requested cancellations.
6.3 How to Submit a Cancellation Request
Cancellation requests and responses to shipment-delay notifications may be submitted by email or phone. Please provide the following information where applicable:
- Order number
- Customer name
- Email address associated with the order
- Relevant order information
- Whether you wish to accept a revised shipping timeframe or cancel the order
Please do not provide your full credit or debit card number, CVV or security code, password, or other unnecessary sensitive payment information.
6.4 Refund Processing
For approved ordinary cancellations, we will generally initiate the applicable refund within 1–3 business days after cancellation is processed, unless applicable law requires an earlier refund.
For cancellations resulting from our failure to ship within the promised timeframe, refunds will be initiated within the period required by applicable law and without undue delay.
Refunds are generally returned to the original payment method. The time required for funds to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
Nothing in this section limits any statutory cancellation, withdrawal, refund, delivery, or other consumer rights or remedies available under applicable law.
7. Returns and Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy.
For eligible orders, a return request may generally be submitted within 14 days of receipt, subject to the requirements stated in that policy.
Direct exchanges are not currently available. If you would like a different product, you may return the original purchase when eligible and place a new order.
If you receive a damaged, defective, or incorrect item, please contact us promptly and provide the relevant order information and supporting photographs or other information when appropriate.
For eligible issues involving product defects, shipping damage, or incorrect items, applicable return costs will be handled in accordance with our Return & Refund Policy.
For voluntary returns based on personal preference or other customer-related reasons, applicable return costs may be the customer's responsibility as described in our Return & Refund Policy.
Approved refunds for returned products are generally initiated within 1–3 business days after the returned product is received and any necessary verification is completed.
8. Privacy and Data Protection
Our collection and use of personal information are governed by our Privacy Policy.
Information we may collect includes information you voluntarily provide, such as your name, email address, phone number, billing or shipping address, order information, and customer service communications.
We may also collect certain technical and usage information, including IP address, browser information, device information, operating system, pages visited, referring page, access time, and website interactions.
Information may be used to:
- Process and fulfill orders
- Process payments
- Support shipping and delivery
- Provide customer service
- Improve our website and services
- Maintain website security
- Detect or prevent fraud or misuse
- Communicate with customers regarding orders, services, or policies
- Comply with applicable legal requirements
Cookies and similar technologies are described in our Cookies Policy.
The United States may be a country where personal information is received, stored, processed, or accessed. Where applicable, we use reasonable technical and organizational safeguards, access controls, contractual protections, and other measures required by applicable law to protect personal information during international data transfers.
For additional information about privacy rights, data sharing, retention, security, and international transfers, please review our Privacy Policy.
9. Intellectual Property
Website content, including text, images, graphics, designs, logos, and other materials, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, or otherwise use website content in a manner that violates applicable law or the rights of the applicable rights holders.
Nothing in these Terms grants you ownership of or unrestricted rights to use intellectual property displayed on the website.
10. Third-Party Websites
Our website may contain links to third-party websites or content.
Third-party websites are operated independently and may have their own terms, privacy policies, and practices. We do not control or necessarily endorse third-party websites or content.
The inclusion of a third-party link does not necessarily indicate an affiliation, partnership, or endorsement.
11. Limitation of Liability
To the extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, or similar damages arising from or related to your use of the website or reliance on website information.
This limitation does not apply to liabilities that cannot legally be excluded or limited under applicable federal, state, or local law.
Nothing in these Terms is intended to waive, limit, or exclude any consumer rights, remedies, warranties, or protections that cannot legally be waived, limited, or excluded.
12. Consumer Complaints
If you have a complaint regarding our products, services, orders, payments, shipping, returns, refunds, or customer service, please contact us.
After receiving a consumer complaint, we will provide a response or appropriate next-step information within 14 days.
We are committed to handling consumer concerns in a fair, professional, and transparent manner.
13. Applicable Law and Disputes
Any dispute relating to your use of the website or purchase of products will be handled in accordance with applicable law.
Nothing in these Terms is intended to limit, waive, or exclude any rights, remedies, protections, or liabilities that cannot legally be limited, waived, or excluded.
These Terms do not create a specific arbitration agreement, class action waiver, court requirement, or other dispute-resolution requirement beyond what may otherwise apply under applicable law.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.
Updated Terms may be posted on this page. Continued use of the website after an update may be subject to the revised Terms to the extent permitted by applicable law.
15. Contact Us
If you have questions about these Terms, your order, or our website, please contact us:
Email: info@esmirnoa.com
Phone: +1 (541) 746-9023
Address: 11894 Chinquapin Dr, Crescent Lake, OR 97733, USA
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM