Order Cancellation Policy
We understand that plans can change. This Order Cancellation Policy explains when an order may be canceled, how to submit a cancellation request, and how refunds are handled.
1. Orders That Have Not Shipped
If your order has not yet shipped, you may request cancellation by contacting us as soon as possible.
We will review the current order status and, where the order has not yet entered the shipping process, make reasonable efforts to process the cancellation.
Because orders may move into processing, packaging, or shipping shortly after being placed, please submit your cancellation request as soon as possible.
If the cancellation is approved before shipment, you will receive a refund to the original payment method used for the purchase.
2. Orders That Have Already Shipped
If we are unable to ship your order within the delivery or shipping timeframe expressly promised at the time of purchase, or within any subsequently agreed timeframe, we will notify you of the delay and provide an updated estimated shipping date.
You will have the option to accept the revised shipping timeframe or cancel your order. We will not treat your failure to respond to a delay notification as acceptance of the revised timeframe where applicable law requires your express consent.
If you choose to cancel your order because we are unable to ship it within the promised timeframe, we will process the cancellation and initiate the applicable refund promptly, in accordance with the original payment method, the requirements of the relevant payment provider, and applicable law.
Where a refund is due, it will be returned to the original payment method unless otherwise required or permitted by applicable law. We will not impose a cancellation fee for a cancellation resulting from our failure to ship within the promised timeframe where such a fee is prohibited by applicable law.
This section applies specifically to delays in shipment beyond the promised timeframe and is separate from voluntary cancellation requests or cancellations arising from other ordinary commercial circumstances.
Nothing in this section limits any statutory rights or remedies available to consumers under applicable law.
3. How to Request a Cancellation
Please submit your cancellation request as soon as possible.
Email: info@esmirnoa.com
Phone: +1 (541) 746-9023
To help us locate your order, please provide:
- Order number
- Customer name
- Email address associated with the order
- Relevant payment or order information
- Reason for cancellation, if applicable
Please do not provide your full credit card number, CVV, password, or other unnecessary sensitive payment information.
4. Cancellation Review
After receiving your request, we will review the current status of your order.
If the order has not yet shipped and the cancellation can be processed, we will confirm the cancellation.
If the order has already shipped, we will inform you that the normal cancellation process is no longer available and direct you to the applicable return or refund process.
Submitting a cancellation request does not guarantee that an order can still be canceled because the order status may change before the request is processed.
5. Refunds for Approved Cancellations
If your cancellation is approved, the applicable refund will be initiated within 1–3 business days after the cancellation is processed.
Refunds will be issued to the original payment method used for the purchase.
We will not substitute a different payment method for the original payment method unless otherwise required or permitted by applicable law.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
6. Consumer Complaints
If you have a complaint regarding an order cancellation, order status, refund, or related customer service matter, please contact us by email or phone.
After receiving a consumer complaint, we will provide a response or appropriate next-step information within 14 days.
Nothing in this policy limits any rights or remedies available to you under applicable law.
7. Contact Us
If you have questions about order cancellation, order status, or a refund related to a canceled order, please contact us:
Email: info@esmirnoa.com
Phone: +1 (541) 746-9023
Address: 11894 Chinquapin Dr, Crescent Lake, OR 97733, USA
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM