Shipping Policy

At esmirnoa, we aim to provide clear and reliable shipping information. This Shipping Policy explains where we ship, shipping costs, order processing times, delivery estimates, tracking, and how we handle common shipping issues.

1. Shipping Areas

We currently ship within the United States.

2. Shipping Costs

Shipping charges are based on the order subtotal:

  • Orders under $100: $10.99 shipping fee
  • Orders of $100 or more: Free shipping

The shipping charges stated above are the applicable shipping charges under this policy. We do not add separate large-item, oversized, remote-area, or weight-based shipping fees.

3. Order Processing

Our standard order processing time is 1–3 business days.

Processing time is separate from shipping transit time. Processing includes the time required to prepare, verify, and package an order before it is handed to the shipping carrier.

Order Cut-Off Time

Orders placed before 6:00 PM on a business day will begin processing on the same business day.

Orders placed after 6:00 PM will begin processing on the next business day.

Orders placed on holidays will begin processing on the next business day.

Beginning processing does not mean that the order will ship the same day. Orders generally require 1–3 business days to complete processing before shipment.

4. Shipping Methods and Delivery Estimates

We may use the following carriers:

  • DHL
  • UPS
  • FedEx

Estimated shipping transit time is 5–10 business days after the order has been processed and shipped.

For general planning purposes:

  • Order processing: 1–3 business days
  • Shipping transit: 5–10 business days
  • Estimated total time: approximately 6–13 business days

The estimated delivery period is not a guaranteed delivery date. Actual delivery times may vary due to carrier operations, weather, holidays, transportation conditions, or other circumstances outside our reasonable control.

5. Order Tracking

Once your order has shipped, tracking information will generally be provided so you can monitor the shipment.

Tracking information may take some time to become active after the package is handed to the carrier.

If tracking information does not update for an extended period or you have questions about your shipment, please contact us by email. We will review the available order and shipping information and assist you as appropriate.

6. Taxes and Customs

Applicable product taxes are included in the corresponding product prices.

We have arranged for our logistics provider to handle applicable customs clearance associated with the shipping arrangement.

Under the stated shipping arrangement, customers should not be required to pay additional customs clearance fees or other delivery charges beyond the shipping charges disclosed at checkout.

7. Delayed, Damaged, or Lost Shipments
Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact us by email so we can review the available shipping information.

For faster assistance, please provide:

  • Order number
  • Tracking number, if available
  • Customer name
  • Relevant delivery details

We will review the available information and assist with the shipment as appropriate.

Damaged Packages or Products

If your package or product arrives damaged, please contact us as soon as reasonably possible.

Please provide your order number, clear photos of the damaged product and packaging, and any other relevant information.

If the product was damaged during shipping, the matter will be handled in accordance with our Return & Refund Policy and applicable law.

Where a return is required because of shipping damage, return shipping costs will be handled in accordance with our Return & Refund Policy.

Lost Shipments

If your shipment appears to be lost, tracking shows an unusual status, or tracking has not been updated for an extended period, please contact us by email.

We will review the order and available tracking information and, when appropriate, work with the applicable carrier or logistics provider to investigate the shipment.

Resolution times may vary because shipment investigations depend in part on the carrier and available tracking information.

8. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please verify the following information before submitting your order:

  • Recipient name
  • Street address
  • City
  • State
  • ZIP code
  • Other necessary delivery information

An incorrect or incomplete address may result in delivery failure, a returned shipment, or additional transportation costs.

If additional costs result from an incorrect or incomplete address provided by the customer, the customer may be responsible for those costs, subject to applicable law and the circumstances of the shipment.

9. Shipping Changes and Order Cancellation

If you need to change your shipping address or cancel an order, please contact us as soon as possible by email.

If the order has not yet entered the shipping process, we will make reasonable efforts to accommodate the requested change or cancellation.

Once an order has entered processing, packaging, or shipping, we may no longer be able to change the shipping address or cancel the order.

If an order has already shipped, it generally cannot be canceled directly. Any applicable return or refund will be handled in accordance with our Return & Refund Policy.

Nothing in this section limits any cancellation, withdrawal, refund, or other rights provided by applicable law.

10. Delivery Exceptions

Estimated delivery times may be affected by circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Holidays
  • Carrier delays
  • Transportation disruptions
  • Other events affecting normal delivery operations

These circumstances may cause a shipment to arrive later than the estimated delivery period.

We will provide reasonable assistance with shipping inquiries and review available order and tracking information when a delivery exception occurs.

11. Consumer Complaints

If you have a complaint regarding shipping, delivery, an order, or our shipping services, please contact us by email.

After receiving a consumer complaint, we will provide a response or appropriate next-step information within 14 days.

Nothing in this Shipping Policy limits any rights or remedies available to you under applicable law.

12. Contact Us

If you have questions about shipping, tracking, delivery delays, damaged shipments, lost packages, address changes, or shipping-related complaints, please contact us:

Email: info@esmirnoa.com
Phone: +1 (541) 746-9023
Address: 11894 Chinquapin Dr, Crescent Lake, OR 97733, USA
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM